Fivetran Platform Connections are Facing Issue with Syncs getting Re-scheduled/Failed & Lag in the Data Replication

This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Fivetran Platform Connectors which resulted in syncs being re-scheduled or failing.

Timeline:
This issue began on April 7th at 11:00 PM UTC and was resolved on April 9th at 1:00 PM UTC.

Cause:
There was an issue with the replication instance from which the Fivetran Platform connector reads the data

Resolution:
A fix was deployed to resolve the issue with the replication and optimize the transformation queries

Current failures are intermittent, with the affected connections being rescheduled and then succeeding on the next sync in most cases. We've optimized the transformation queries and are monitoring the connections after the recent fix.

Some Fivetran Platform Connections may still be failing while retrieving the transformations logs. Engineering is working on a fix to address this

We have deployed a fix for this issue. We will continue to monitor all affected connectors until they resume their normal sync functionality.

Some Fivetran Platform Connections may still be failing. Engineering is working on a new fix to address this.

A fix has been implemented and we are monitoring the results.