Outage in Fivetran

Apple App Store Connectors Failing with 400 Bad Request due to invalid cursor value

Resolved Minor
April 09, 2025 - Started 12 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue affecting Apple App Store connectors, where syncs are failing with an Invalid Cursor Value error.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/09/2025 03:24PM

This incident has been resolved and affected connectors are syncing successfully.

Description:
We have identified an issue affecting Apple App Store connectors, where syncs are failing with an Invalid Cursor Value error.

Timeline:
This issue began on Apr 09, 2025 - 05:20 UTC and was resolved on Apr 09, 2025 - 13:20 UTC.

Cause:
While validated source API cal, found it's source issue as Mg cursor is being send in the api response which we need to use to fetch next page.

Resolution:
Added category filter to reduce total result in order to avoid pagination, Increased limit of api response. That solved the problem.

MONITORING 12 days ago - at 04/09/2025 01:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 04/09/2025 11:03AM

The issue on Apple's side is still ongoing. We are working on a workaround, and the fix is currently in the testing phase. We'll share further updates as soon as we have more information.

IDENTIFIED 12 days ago - at 04/09/2025 06:55AM

We've identified the issue as originating from the source API. The response includes an invalid `Mg` cursor value, which is required for fetching the next page of data. We've reached out to Apple Support to investigate and address the issue. We'll provide further updates as soon as we have more information.

IDENTIFIED 12 days ago - at 04/09/2025 05:20AM

We have identified an issue affecting Apple App Store connectors, where syncs are failing with an Invalid Cursor Value error.

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