Outage in Fivetran

Qualtrics Connections Intermittently Failing to Sync /Ticket-Exports Endpoint Due to 500 Internal Server Error and 404 Not Found Errors From the Source API

Major
April 01, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently investigating this issue with the Qualtircs support team.
Components affected
Fivetran Qualtrics
Latest Updates ( sorted recent to last )
INVESTIGATING about 22 hours ago - at 04/02/2025 04:36AM

We are still awaiting a response from Qualtrics Support regarding this issue. In the meantime, we have deployed a workaround to help prevent failures. As a result, the failure rate has significantly decreased following the deployment. We will continue to monitor the situation and provide further updates.

INVESTIGATING 1 day ago - at 04/01/2025 05:01PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 04/01/2025 03:49PM

We are currently investigating this issue with the Qualtircs support team.

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