Outage in Fivetran
3rd Party: Some HubSpot connection syncs are failing with an HTTP 477 RefreshCredentials error.
Resolved MinorIncident Report
Summary AI Generated
HubSpot connector syncs failed with HTTP 477 RefreshCredentials errors due to a recent migration of the Fivetran public app by HubSpot. The issue affected HubSpot connections for 3.2 hours on March 14, 2026, preventing successful data synchronization. Fivetran deployed a hotfix to resolve the authentication issue and confirmed syncs were completing successfully after implementation.
We identified an issue with the HubSpot Connections where the syncs are failing with an HTTP 477 RefreshCredentials error.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/14/2026 12:11PM
This incident has been resolved, and we have observed that the sync is now completing successfully.
Incident Summary
Description:
We have identified an issue where some HubSpot connector syncs are failing with the error
Failed to sync 1 endpoint(s) with error: {CAPTURE_DELETES_USING_WEBHOOKS=com.fivetran.platform.interfaces.security.credentials.RefreshCredentialsException: HTTP 477 }
Timeline:
The issue began on March 14, 2026, at 09:01 UTC and was resolved on March 14, 2026, at 10:43 UTC.
Cause:
The recent migration of the Fivetran public app by HubSpot has caused the issue.
Resolution:
A fix has been implemented to resolve the issue.
MONITORING
about 1 month ago - at 03/14/2026 10:45AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/14/2026 10:15AM
Recent migration of the Fivetran public app by HubSpot has caused the issue. A hotfix is being deployed to resolve the issue.
IDENTIFIED
about 1 month ago - at 03/14/2026 09:00AM
We identified an issue with the HubSpot Connections where the syncs are failing with an HTTP 477 RefreshCredentials error.
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