Some Twitter Ads connections are failing due to a null primary key exception

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Twitter Ads which resulted in syncs failing with a "Null primary key found" error.

Timeline:
This issue began on 2026-04-14 at 16:30 UTC and was resolved at 23:30 UTC.

Cause:
Twitter API started returning null values in a primary key field (segment) for some reports, causing sync failures.

Resolution:
Twitter resolved the issue within the source: https://devcommunity.x.com/t/x-api-service-outage/262778
A hotfix was deployed by Fivetran to prevent further failures by skipping keys where the primary key was not present.

Twitter has identified an outage and services have now returned to normal:
https://devcommunity.x.com/t/x-api-service-outage/262778

A hotfix has also been deployed to prevent further failures due to null primary keys. We have observed connections begin to recover and will continue monitoring.

We have identified an issue where the source API is returning null values in a primary key field (segment) for some reports, resulting in sync failures.

We are actively working on a fix to skip these rows so that syncs can continue without interruption. We will provide another update as more information becomes available.

The issue has been identified and we are working to resolve it.