Outage in Fivetran

Fivetran : Few Amazon Selling partner connections are failing for the all_listings_report

Resolved Minor

April 08, 2026 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Fivetran experienced a bug that caused Amazon Selling Partner connections to fail when syncing the all_listings_report endpoint, with connectors throwing a null context error. The issue affected Amazon Selling Partner integrations for 3.1 hours on April 8, 2026. Fivetran implemented a fix to resolve the null context bug, and affected connectors returned to normal syncing operations.

We have identified that the connections are failing with the below error all_listings_report endpoint sync failed with error: Cannot invoke "com.fivetran.platform.interfaces.connector.SharedContext.safeFileBufferFactory()" because "this.sharedContext" is null

Components affected

Fivetran Amazon Selling Partner

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 04/08/2026 03:52PM

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Amazon Selling partner connections which resulted in syncs failing with a "Cannot invoke "com.fivetran.platform.interfaces.connector.SharedContext.safeFileBufferFactory()" because "this.sharedContext" is null" error.

Timeline:
This issue began on April 8, 2026 at 11:00 AM UTC and was resolved on April 8, 2026 at 2:30 PM UTC.

Cause:
A bug has been introduced on our end due to which we started hitting context being null error .

Resolution:
A fix has been implemented on our end to mitigate the issue.

MONITORING 7 days ago - at 04/08/2026 02:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 04/08/2026 12:50PM

We have identified that the connections are failing with the below error

all_listings_report endpoint sync failed with error: Cannot invoke "com.fivetran.platform.interfaces.connector.SharedContext.safeFileBufferFactory()" because "this.sharedContext" is null

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