Fivetran experienced a 4.7-hour incident where connection syncs and transformations were delayed due to a recent infrastructure change. In AWS and Azure regions, new syncs were delayed while ongoing syncs continued normally, but in GCP regions, ongoing syncs failed and new syncs were also delayed. The issue was resolved by implementing a fix to address the infrastructure problem, after which instance rates returned to normal and affected connectors resumed syncing successfully.
This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue that caused delays in connection syncs and transformations. During this time, new syncs in AWS and Azure were delayed, while ongoing syncs continued to run normally. In the GCP regions, ongoing syncs failed, and new syncs were delayed.
Timeline:
This issue began on March 15, 2026, at 6:20 UTC and was resolved on March 15, 2026, at 11 UTC.
Cause:
A recent infrastructure change caused the issue.
Resolution:
A fix was implemented to address the infrastructure issue, after which instance rates returned to normal, and affected connectors resumed syncing successfully.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have identified an issue where multiple connection syncs and transformations are delayed.
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