Outage in Fivetran
3rd Party: Amazon Selling Partner Connection syncs are failing with 500 Internal Server Error
Resolved MinorIncident Report
Summary AI Generated
Fivetran's Amazon Selling Partner connections experienced sync failures due to 500 Internal Server Error responses caused by an outage in Amazon's Selling Partner API. The issue affected Amazon Selling Partner data syncs for 2.3 hours and resolved automatically once Amazon restored their API service. No action was required from Fivetran as this was a third-party issue on Amazon's side.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Amazon Selling PartnerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/28/2026 03:03AM
This incident has been resolved. We observed that syncs have recovered and are completing successfully without further failures.
Incident Summary
Description:
We identified an issue with Amazon Selling Partner connections where syncs were failing with 500 Internal Server Error.
Timeline:
This issue began on 2026-04-27 at 23:30:00 UTC and was resolved on 2026-04-28 at 02:15:00 UTC.
Cause:
The failures were caused by a source-side outage in the Amazon Selling Partner API, resulting in 500 Internal Server Error responses.
Resolution:
No action was taken from our end. The issue was resolved on the source side, and syncs recovered automatically.
MONITORING
2 days ago - at 04/28/2026 02:15AM
The connections are recovering and we are currently monitoring the syncs.
IDENTIFIED
2 days ago - at 04/28/2026 12:55AM
We are currently seeing an increase in 500 Internal Server Error responses due to degraded performance in the Amazon Selling Partner API, as indicated on their status page. This is a third-party issue on ASP's side, and we are continuing to monitor the connections.
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
IDENTIFIED
2 days ago - at 04/28/2026 12:45AM
The issue has been identified and we are working to resolve it.
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