Outage in Fivetran
3rd Party: Qualtrics connector syncs failing with error "Ticket export failed."
Resolved MinorIncident Report
Summary AI Generated
Fivetran's Qualtrics connector experienced sync failures with "Ticket export failed" errors for 2.9 hours due to an outage in Qualtrics' Ticket Export API. The issue was resolved once Qualtrics fixed the problem on their end, with connector syncs recovering and instance rates returning to normal levels.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran QualtricsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 05:54PM
Instance rates have returned to normal levels, and affected connectors are now syncing successfully.
Incident Summary
Description:
We identified an issue with Qualtrics connections where syncs were failing with a "Ticket export failed" error.
Timeline:
The issue began on April 28, 2026 at 11:30 AM UTC and was resolved at 4:10 PM UTC.
Cause:
The failures were caused by an issue with the Ticket Export endpoint on the Qualtrics side, leading to sync disruptions.
More details: https://status.qualtrics.com/incidents/wj65y7rwfx2j
Resolution:
The issue was resolved once Qualtrics fixed the problem on their end.
MONITORING
1 day ago - at 04/28/2026 04:25PM
The issue on Qualtrics’ side has been resolved, and connector syncs are now recovering. We are continuing to monitor the results closely.
IDENTIFIED
1 day ago - at 04/28/2026 03:41PM
Sync failures are occurring due to an outage in Qualtrics’ Ticket Export API.
We are monitoring the situation. For more details, please visit: https://status.qualtrics.com/incidents/wj65y7rwfx2j
IDENTIFIED
1 day ago - at 04/28/2026 03:05PM
The issue has been identified and we are working to resolve it.
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