Outage in Fivetran
3rd Party: Amazon Selling Partner Connection syncs are failing with 500 Internal Server Error
Resolved MinorIncident Report
Summary AI Generated
Fivetran's Amazon Selling Partner connections experienced sync failures due to 500 Internal Server Error responses caused by an outage in Amazon's Selling Partner API. The issue affected Amazon Selling Partner data syncs for 4.4 hours until Amazon resolved the API problems on their end. Fivetran syncs recovered automatically once Amazon's service was restored, requiring no action from Fivetran's side.
The issue has been identified and we are working to resolve it.
Components affected
Fivetran Amazon Selling PartnerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 10:32PM
This incident has been resolved. We observed that syncs have recovered and are completing successfully without further failures.
Incident Summary
Description:
We identified an issue with Amazon Selling Partner connections where syncs were failing with 500 Internal Server Error.
Timeline:
This issue began on 2026-04-28 at 17:39:00 UTC and was resolved on 2026-04-28 at 19:38:00 UTC.
Cause:
The failures were caused by a source-side outage in the Amazon Selling Partner API, resulting in 500 Internal Server Error responses.
Resolution:
No action was taken from our end. The issue was resolved on the source side, and syncs recovered automatically.
MONITORING
1 day ago - at 04/28/2026 06:54PM
The connections are recovering and we are currently monitoring the syncs.
IDENTIFIED
1 day ago - at 04/28/2026 06:35PM
We are currently seeing an increase in 500 Internal Server Error responses due to degraded performance in the Amazon Selling Partner API, as indicated on their status page. This is a third-party issue on ASP's side, and we are continuing to monitor the connections.
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
IDENTIFIED
1 day ago - at 04/28/2026 06:15PM
The issue has been identified and we are working to resolve it.
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