Outage in Flash

USAePay gateway disruptions

Resolved Minor
July 03, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

Incident Report

The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. During this period you may experience credit card processing delays. In the event that a "Timeout occurred, transaction not processed" error occurs, please retry the transaction. We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/. Please note that this will only affect locations that process transactions through the USAePay gateway.
Components affected
Flash Valet Flash PARCS

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/07/2025 06:34AM

This incident has been resolved.

MONITORING 4 months ago - at 07/03/2025 11:54PM

The USAePay issue appears to be resolved, and they are currently monitoring the situation.

IDENTIFIED 4 months ago - at 07/03/2025 09:59PM

USAePay has provided the following update: "Our engineering team has identified the issue and are working towards a fix."

We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/

Please note that this will only affect locations that process transactions through the USAePay gateway.

INVESTIGATING 4 months ago - at 07/03/2025 08:36PM

The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. During this period you may experience credit card processing delays. In the event that a "Timeout occurred, transaction not processed" error occurs, please retry the transaction.

We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/.

Please note that this will only affect locations that process transactions through the USAePay gateway.

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