Flexera One – Technopedia – NA & EU – Content Generation failures

This incident has been resolved.

Technical staff identified the root cause and took necessary mitigation actions. We are currently waiting for the content to update and for new additions to reflect in the catalog. Due to the heavy volume, new data may not be available until EOD tomorrow.

The technical team has identified a potential issue during monitoring and rectified it. We will continue to monitor the environment overnight, and the next update will be provided tomorrow morning PST.

Technical teams have checked all the components and have not found any anomalies. The team is currently waiting for the next data verification process to trigger in the next few hours to identify the point of failure.

The investigation is still ongoing. Technical teams are analyzing all the components to isolate and identify the issue.

We are continuing to investigate this issue.

Incident Description:
We have been experiencing technical issues with the daily catalog content generation since November 17th, 2022. As a result, new additions or changes to Technopedia are not reflected in the catalog.

This will impact all Technopedia APIs, V5-V6 ETL, and Data Platform. This will also affect customers’ ability to view new and updated catalog content via IT Visibility in Flexera One.

Priority: P2

Restoration activity:
Technical teams have been engaged and are currently investigating.