Outage in Flexera

Software Vulnerability Manager unable to send SMS

Resolved Major
July 20, 2023 - Started over 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

Software Vulnerability Manager is unable to send SMS messages to customers in the United States. We are working to resolve this as soon as possible. As a workaround for password reset, ask Administrator or Partition Admin to send a new password. For help, please contact support. +1 630-332-5957 or +1 877-279-3781 Toll-free
Components affected
Flexera Software Vulnerability Manager Web Portal
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/21/2023 04:57PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/27/2023 03:55AM

The issue has been identified - we are waiting for our vendor to restore the SMS service.

INVESTIGATING over 1 year ago - at 07/20/2023 01:24PM

Software Vulnerability Manager is unable to send SMS messages to customers in the United States. We are working to resolve this as soon as possible.

As a workaround for password reset, ask Administrator or Partition Admin to send a new password.

For help, please contact support. +1 630-332-5957 or +1 877-279-3781 Toll-free

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