Snow Atlas - APAC, UKS & WEU- Service Disruption Affecting SAM Core

The issue has been resolved following a service restart. Our team will continue to monitor the platform closely for any residual issues.

Our team has restarted the service, which has resolved the issue for the majority of our customers. We are continuing to monitor the results to ensure full resolution.

The issue has been identified, and our team is implementing restorative actions. We are actively monitoring the services to ensure stability.

We are continuing to investigate this issue.

Incident Description: We are currently investigating an issue affecting Snow Atlas customers, so far identified in the APAC & WEU regions. Impacted customers may experience errors or limited functionality across various sections of the SAM Core interface. Further assessment is ongoing to determine if other regions are affected.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and working to identify the root cause and resolve the issue. Further updates will be provided as progress is made.