Snow Atlas - APAC, UK South & West Europe - SAM Core Errors

The system is currently operational, and no further disruptions have been observed. The team suspects that recurring network problems impacting performance may have caused the issue.

A full root cause analysis will be conducted to identify the underlying cause and implement long-term measures to ensure stability and prevent future recurrences. A formal post-mortem report will also be shared in the coming days.

Our teams are analyzing the issue to identify the underlying cause and implement a resolution. Efforts are ongoing, and we are monitoring the situation closely to minimize further impact. We will provide updates as more information becomes available.

Our teams restarted the services , which resolved the issue for some of the customers. We are still investigating the issue and will provide further updates once they are available.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our teams are currently investigating an issue affecting the Snow Atlas platform, where users may encounter errors when accessing SAM Core functionality. This issue impacts multiple customers in the APAC, UKSouth & West Europe regions, resulting in pages throwing errors or loading incorrectly for affected users within Snow Atlas SAM Core.

Priority: P2

Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.