Outage in Flexera

Snow Atlas - West Europe & East US 2 - SAM Core Permission Errors

Resolved Major
November 12, 2024 - Started about 2 months ago - Lasted 34 minutes
Official incident page

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Outage Details

Issue Description: We are currently experiencing an issue affecting the Snow Atlas platform, where users may encounter permission-related errors when accessing SAM Core functionality. This issue is impacting multiple tenants in the West Europe and East US 2 regions, resulting in limited access to certain areas within Snow Atlas SAM Core. Priority: P2 Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/12/2024 03:05PM

The issue affecting access to SAM Core functionality on the Snow Atlas platform has been resolved. A brief interruption occurred due to a maintenance event in the data center, causing some service components to temporarily lose connection. All services were fully restored shortly afterward, and the platform is now operating normally.

INVESTIGATING about 2 months ago - at 11/12/2024 02:34PM

Issue Description: We are currently experiencing an issue affecting the Snow Atlas platform, where users may encounter permission-related errors when accessing SAM Core functionality. This issue is impacting multiple tenants in the West Europe and East US 2 regions, resulting in limited access to certain areas within Snow Atlas SAM Core.

Priority: P2

Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.

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