Outage in Flexera

Flexera One - Cloud Cost Optimization (CCO) - NAM - Degraded Policy Page Functionality

Resolved Major
October 15, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Incident Description: We are currently investigating an issue within the Cloud Cost Optimization (CCO) platform impacting customers in the NAM region. The platform remains accessible; however, affected customers may experience degraded functionality on the Applied Policy Page, with certain tables not loading Priority: P2 Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.
Components affected
Flexera Optima
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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 10/15/2025 02:58PM

The incident began at 3:37 AM PDT when multiple production nodes became unhealthy. These nodes were replaced and infrastructure was scaled up as part of the remediation. Service was fully restored by 7:16 AM PDT.

The environment is now operational, and we will continue to monitor and investigate further to ensure ongoing stability.

INVESTIGATING about 9 hours ago - at 10/15/2025 12:11PM

Incident Description: We are currently investigating an issue within the Cloud Cost Optimization (CCO) platform impacting customers in the NAM region. The platform remains accessible; however, affected customers may experience degraded functionality on the Applied Policy Page, with certain tables not loading

Priority: P2

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.

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