Flexera One – ITV & CLM – NAM – Performance Issues with Power BI Reports

Power BI report performance for IT Visibility and Cloud License Management in the NAM region has stabilized. Our monitoring confirms that reports are loading as expected, and no further issues have been observed.

The degradation was linked to a service provider issue that impacted Power BI report performance in the region. All services are now operating normally, and we will continue to monitor closely to ensure ongoing stability.

Power BI performance in NAM continues to show gradual improvement, though it hasn’t fully stabilized yet. Our teams will continue to monitor and validate periodically to ensure sustained recovery. We are also closely tracking service provider updates for any new developments.

Incident Description: We have identified a service disruption affecting the IT Visibility (ITV) and Cloud License Management (CLM) platforms in the NAM region. Customers may experience significant slowness when attempting to load Power BI reports. This issue has been traced to a service provider degradation currently impacting U.S. regions.

Priority: P2

Restoration Activity: Our technical teams are closely monitoring the situation and working with the service provider to track resolution progress. We will continue to provide updates as more information becomes available.