Flexera One - IT Visibility - APAC - Intermittent Errors During Queries and Data Exports

The issue affecting IT Visibility in the APAC region has been resolved. Customers should no longer experience errors when running queries or exporting/downloading data.

The disruption was caused by an unintended configuration change introduced during a recent update, which impacted request routing for certain services. Our teams identified the issue and implemented corrective actions to restore normal service behavior.

All services have been validated and are operating normally. We will continue to monitor the environment to ensure sustained performance.

We have implemented a mitigation and are observing signs of recovery in the APAC region. Initial validation indicates that previously impacted operations, including queries and data exports/downloads, are now completing successfully.

Our teams are continuing to monitor the environment and perform validation to ensure full restoration of service.

Incident Description: We are investigating an issue affecting IT Visibility in the APAC region. Customers may experience intermittent failures when performing actions such as running queries or exporting/downloading data, with requests returning 503 errors. The Flexera One UI remains accessible; however, some features may not function as expected due to these service disruptions.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause. Further updates will be provided as more information becomes available.