Outage in Flexera

Flexera One - IT Visibility - NAM - Data Update Delays

Resolved Minor

March 20, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

A database cluster issue in Flexera One's North America environment caused data update delays and workflow disruptions for IT Visibility customers, though the platform remained accessible. Technical teams paused write operations as a precautionary measure while working with the service provider to restore database stability. The incident was resolved after 4.7 hours when database cluster stability was restored and normal write operations resumed.

Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates. Priority: P2 Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.

Components affected

Flexera IT Visibility US

Need to monitor Flexera outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 03/20/2026 08:18AM

Our technical teams have restored stability of the affected database cluster and resumed write operations. Services are operating normally, and we will continue to monitor the environment closely.

IDENTIFIED 3 days ago - at 03/20/2026 05:37AM

Our technical teams are actively working to restore full stability of the affected database cluster. Write activity remains paused to ensure data consistency and prevent further impact while recovery actions are in progress.

We continue to monitor the environment closely and will provide further updates as progress is made.

IDENTIFIED 3 days ago - at 03/20/2026 03:34AM

Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.

Priority: P2

Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.

Latest Flexera outages

Flexera One - IT Visibility - EU - Inventory processing delays - 4 days ago

Flexera One UI - All Regions - Access Disruption - 5 days ago

Flexera One - IT Visibility - EU - Third party data ingestion delay - 6 days ago

Flexera One - IT Visibility - APAC - Inventory upload status reporting is down - 7 days ago

Flexera One – IT Visibility – All Regions – Export Failures - 16 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook