Outage in Flexera
Flexera One - IT Visibility - NAM - Data Update Delays
Resolved MinorIncident Report
Summary AI Generated
A database cluster issue in Flexera One's North America environment caused data update delays and workflow disruptions for IT Visibility customers, though the platform remained accessible. Technical teams paused write operations as a precautionary measure while working with the service provider to restore database stability. The incident was resolved after 4.7 hours when database cluster stability was restored and normal write operations resumed.
Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.
Priority: P2
Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/20/2026 08:18AM
Our technical teams have restored stability of the affected database cluster and resumed write operations. Services are operating normally, and we will continue to monitor the environment closely.
IDENTIFIED
24 days ago - at 03/20/2026 05:37AM
Our technical teams are actively working to restore full stability of the affected database cluster. Write activity remains paused to ensure data consistency and prevent further impact while recovery actions are in progress.
We continue to monitor the environment closely and will provide further updates as progress is made.
IDENTIFIED
24 days ago - at 03/20/2026 03:34AM
Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.
Priority: P2
Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.
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