Snow Software - All Regions - Service Unavailability

The service provider has confirmed that their incident has been fully resolved. All Snow Software services across all production regions have remained stable throughout the extended monitoring phase.

This incident is now considered resolved.

The Snow Software portal (https://www.snowsoftware.io/) is now accessible across all regions. Customers should be able to log in and access their environments without further issues.

We will continue to monitor the situation until the service provider officially declares complete restoration. As of now, services are stable, and no further issues have been observed. We will provide a final update once the service provider confirms full recovery.

Our service provider has completed the rollback to a stable configuration and is actively restoring connectivity through healthy network nodes. Early signs of recovery have been observed; however, access to the Snow Software portal remains unavailable for most users. Based on their latest update, full restoration is expected by 4:20 PM PDT, and we are continuing to monitor the situation closely. Further updates will be provided as progress continues.

Our service provider has confirmed that rollback and recovery activities are in progress to address the connectivity issue. Access to the Snow Software portal remains unavailable at this time. We are continuing to monitor the situation closely and will share further updates as restoration efforts advance.

The disruption stemmed from an issue within the service provider’s global delivery network, which impacted connectivity to the hosted portal services. This led to intermittent access failures and unavailability for some users. The provider is actively implementing failover and recovery measures across its infrastructure to restore normal operations.

Incident Description: We are currently experiencing an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may be unable to sign in or use related services at this time. Initial findings indicate that the disruption originates from the service provider’s end.

Priority: P1

Restoration Activity: Our service provider hosting the Snow Software portal has confirmed an ongoing issue impacting access. Their teams are implementing mitigation measures while continuing to investigate the root cause. We are closely monitoring progress and will share further updates as they become available.