Flexera One Platform - Multiple Regions - Service Disruption

Following confirmation from our service provider that the underlying issue has been resolved, our technical teams have validated that all Flexera applications and services are restored.

. Spot – Service has been fully restored and is operating normally.
. Cloud Cost Optimization (CCO) – Functionality has been confirmed restored in NA.
. CloudCheckr – Service in the US region has been restored. Some backlog may still be observed, but overall functionality has stabilized.
. All Other Applications and Services – Including ITAM (NA), ITV (NA and APAC), and SaaS Manager (NA), were restored earlier today and remain healthy.

We will continue monitoring closely. A full post-mortem report will be shared in the coming days, capturing the complete scope and timeline of impact. We are also working closely with our service provider and will address any concerns if identified.

Our service provider has confirmed resolution of the outage, and we have verified restoration of impacted Flexera applications with most services now stable.

. Cloud Cost Optimization (CCO) – Service confirmed restored in North America and operating normally.
. CloudCheckr – Service confirmed restored in the US region. Some customers may observe minor delays while the provider clears backlog processing, but overall services have stabilized.
. Spot – Recovery validation remains in progress. Teams are monitoring closely to confirm full restoration.
. All Other Applications and Services – Including ITAM, ITV, and SaaS Manager, were confirmed restored earlier today and remain healthy.

We will provide a final confirmation once all services are fully validated.

Our teams are continuing to monitor the situation closely. The following remain impacted due to the ongoing service provider issue:

• Spot – New instance launches are limited, which may result in pending states and delays.
• Cloud Cost Optimization (CCO) – North America functions that rely on cost data are degraded, while other areas remain accessible.
• CloudCheckr – US region is experiencing degraded performance.

We are actively monitoring these services and will provide updates as recovery progresses.

Spot services remain affected due to limitations at our service provider, which are preventing new instances from launching. Our teams are monitoring closely and will validate recovery as it progresses.

Cloud Cost Optimization (CCO) services in North America are also experiencing partial impact. Specific functions that rely on cost data may load more slowly or be unavailable, while other areas remain accessible. Our teams are actively engaged and will provide updates as recovery continues.

Spot services are still affected due to restrictions at our service provider. To stabilize their environment during recovery, new instance launches are being limited, which may result in instances remaining in a pending state. Our teams are monitoring closely and will perform full validations once recovery is confirmed. Additional updates will be shared as progress continues.

Flexera One services continue to operate normally, with no further issues observed. Customers should be able to log in and access functionality across all regions.

Spot services are still impacted, with newly launched instances unable to progress beyond a pending state. Our teams are continuing to collaborate closely with our service provider to address this issue. Full validations will be performed as soon as recovery is confirmed.

Flexera One services have been restored, and customers should now be able to log in and access product functionality across regions.

Spot services remain degraded, and our teams are continuing to monitor recovery efforts closely. We will share further updates as confirmations are received.

Services are coming back online and functionality has been restored across Flexera One products. Customers should now be able to log in and access core features normally.

Spot services were also impacted during the outage and remain in a degraded state. Our teams are continuing to work on validations and are monitoring closely until full recovery is confirmed.

We experienced a widespread outage impacting Flexera One (including IT Visibility, IT Asset Management, SaaS Manager, other applications, and related services). Customers across all regions may have been unable to log in or access functionality during this period. Spot services also experienced impact, and potentially other SaaS products may have been affected. This outage was caused by a major service provider disruption affecting multiple services globally.

Priority: P1

Restoration Activity: Flexera One services have now been restored. Our technical teams are continuing validations across all regions and are actively monitoring the environment to ensure full recovery.