Outage in Flexera

Flexera One - IT Visibility - EU & APAC - PowerBI reports errors

Resolved Minor
September 27, 2025 - Started 6 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Issue Description: Our teams have identified an issue impacting PowerBI reports and widgets in the EU and APAC regions, affecting a subset of our customers. Certain business service–related widgets were failing to load for the impacted users. Priority: P2 Restoration Activity: The root cause of the issue was identified, and a hotfix was developed. All necessary testing and validations were successfully completed, and the hotfix is now being deployed to production. During the deployment window, customers may experience intermittent delays or errors in PowerBI reports.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/27/2025 01:43PM

The hotfix deployment in the EU region has been successfully completed, and all validations have passed. The issue is now resolved.

IDENTIFIED 5 days ago - at 09/27/2025 10:02AM

The hotfix deployment in the APAC region has been successfully completed, along with the APAC data refresh and testing validation, with no issues reported. Deployment in the EU region is currently in progress.

IDENTIFIED 6 days ago - at 09/27/2025 02:55AM

Issue Description: Our teams have identified an issue impacting PowerBI reports and widgets in the EU and APAC regions, affecting a subset of our customers. Certain business service–related widgets were failing to load for the impacted users.

Priority: P2

Restoration Activity:
The root cause of the issue was identified, and a hotfix was developed. All necessary testing and validations were successfully completed, and the hotfix is now being deployed to production. During the deployment window, customers may experience intermittent delays or errors in PowerBI reports.

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