Flexera One - Cloud Cost Optimization (CCO) - NAM - Policies failing to run

Remediation efforts have been completed, including removal of impacted resources and the addition of new capacity. Following these actions, affected pages became accessible again and policy execution has been confirmed across multiple customer environments.

The incident is now resolved and services are fully operational.

Remediation efforts have progressed, including replacement of the impacted infrastructure node and the addition of new capacity to stabilize the environment. As a result, affected pages are now loading again and performance has improved.

Our teams are continuing to validate functionality, with particular focus on policy execution workflows, to ensure full restoration. Further updates will be provided as progress continues.

Our teams have identified a potential issue affecting one of the infrastructure nodes within the Cloud Cost Optimization platform. Our technical teams are continuing the remediation efforts, including provisioning a replacement and cleaning up degraded components. We’re working to restore full functionality and will provide updates as progress continues

Following further investigation, we’ve determined that the scope of impact is broader than initially assessed. Accordingly, we’ve escalated the priority to P1.

Incident Description: We are currently investigating an issue within the Cloud Cost Optimization (CCO) platform impacting customers in the NAM region. The platform remains accessible; however, affected customers may experience degraded functionality, including policies failing to run and certain automation features not loading as expected.

Priority: P1

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.