Cloud Management Platform - NAM - Self-Service , CWF, and CM Shard 3 & 4 - Performance Degradation

The issue affecting the impacted services has been fully resolved. Our teams have completed all validations successfully and confirmed that Self Service, CWF, and CM on Shards 3 and 4 have returned to normal operation.

A fix has been implemented, and our teams are observing improvement in service performance. We are currently performing additional validations to ensure the issue is fully resolved and services are operating as expected. Further updates will be shared once validation is complete.

Issue Description: We are currently investigating an issue affecting Self Service, CWF, and CM on Shards 3 and 4 within the Cloud Management Platform in the North America (NAM) region. Following the completion of scheduled maintenance, our teams observed performance degradation and slowness in these services during post-maintenance monitoring.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and investigating the issue. We are exploring potential solutions to restore functionality as quickly as possible and will provide further updates as they become available.