Outage in Flexera

Cloud Management Platform - NAM - Self-Service , CWF, and CM Shard 3 & 4 - Performance Degradation

Resolved Major

October 28, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue Description: We are currently investigating an issue affecting Self Service, CWF, and CM on Shards 3 and 4 within the Cloud Management Platform in the North America (NAM) region. Following the completion of scheduled maintenance, our teams observed performance degradation and slowness in these services during post-maintenance monitoring. Priority: P2 Restoration Activity: Our technical teams are actively engaged and investigating the issue. We are exploring potential solutions to restore functionality as quickly as possible and will provide further updates as they become available.

Components affected

Flexera Cloud Management Dashboard - Shard 4 Flexera Automation Flexera Cloud Management Dashboard - Shard 3 Flexera Self-Service - Shard 3 Flexera Self-Service - Shard 4

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/28/2025 07:45AM

The issue affecting the impacted services has been fully resolved. Our teams have completed all validations successfully and confirmed that Self Service, CWF, and CM on Shards 3 and 4 have returned to normal operation.

MONITORING 5 months ago - at 10/28/2025 05:36AM

A fix has been implemented, and our teams are observing improvement in service performance. We are currently performing additional validations to ensure the issue is fully resolved and services are operating as expected. Further updates will be shared once validation is complete.

INVESTIGATING 5 months ago - at 10/28/2025 04:57AM

Issue Description: We are currently investigating an issue affecting Self Service, CWF, and CM on Shards 3 and 4 within the Cloud Management Platform in the North America (NAM) region. Following the completion of scheduled maintenance, our teams observed performance degradation and slowness in these services during post-maintenance monitoring.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and investigating the issue. We are exploring potential solutions to restore functionality as quickly as possible and will provide further updates as they become available.

Latest Flexera outages

Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption - about 7 hours ago

Flexera One – IT Visibility – NA – Data Explorer Request Failures - about 9 hours ago

Flexera One – IT Visibility – EU – Errors Affecting Evidence UI and Export Functions - about 14 hours ago

Flexera One - IT Visibility - APAC - Intermittent Errors During Queries and Data Exports - 7 days ago

Flexera One - IT Visibility - NAM - Data Update Delays - 12 days ago

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