Flexera One – IT Asset Management – North America – Service Disruption

Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.

The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.

Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.

Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.

Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.