Flexera One – IT Asset Management – North America – Beacon Communication Errors

The issue has been fully resolved, and the environment remains stable. Multiple customers have confirmed that beacon operations are functioning normally. Technical teams identified that a portion of application instances were not starting properly and took corrective actions to restore traffic through healthy instances.

We will continue to review the automation process to address the behavior that led to this condition and to prevent recurrence. A full post-mortem report will be shared in the coming days.

The platform remains stable, and beacon operations are functioning normally. Technical teams identified that some application instances were not starting properly and applied a fix to ensure traffic is routed only through healthy instances. The team also identified the underlying scenario that caused this behavior and is reviewing a permanent solution to prevent it from recurring. The environment remains stable, the issue has been mitigated, and no further problems have been observed. Teams will continue to monitor overnight to ensure normal operation before closing this out.

Technical teams have completed backend recovery actions to address the intermittent download errors previously reported from some beacon services. The issue was traced to a subset of application instances that were in an unhealthy state. New instances are now online and performing as expected, and the platform continues to appear stable. Additional validation is underway to confirm full recovery.

The platform remains stable, and most beacon operations have recovered. Uploads are processing as expected; however, some customers may still encounter intermittent errors when downloading data from some beacon services. Technical teams have taken targeted actions on the backend and are continuing to investigate these isolated reports to ensure full recovery.

The issue was traced to a post-maintenance configuration error where network access settings were not fully restored as expected, resulting in partial connectivity loss for some beacon endpoints. The configuration has since been corrected, and connectivity has been restored. We are now observing increased beacon traffic. Additional validation is underway to confirm full recovery.

Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. Some customers may experience intermittent errors when attempting to upload or download data through beacon endpoints, including messages indicating “Service Unavailable.”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning intermittent errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

We will provide further updates as more information becomes available.