Outage in FloQast
500 error displays when AI generating a rule within Matching.
Resolved MinorIncident Report
Summary AI Generated
FloQast's AI-powered rule generation feature in the Matching product experienced a 500 error that prevented users from creating matching rules across all regional databases (US, EU, AU). The issue was resolved after 1.1 hours by implementing new regional configurations between FloQast and OpenAI to meet updated requirements.
We are currently looking into an issue where a 500 error displays when using the AI creation method to generate a rule within the Matching product.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/23/2026 04:09PM
This issue has been resolved after a newly introduced configuration requirement was made between FloQast and OpenAI. New regional configurations are now in place, and our team has validated that matching rules can be created in all three FloQast regional databases again (US, EU, AU).
INVESTIGATING
2 months ago - at 02/23/2026 03:06PM
We are currently looking into an issue where a 500 error displays when using the AI creation method to generate a rule within the Matching product.
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