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Outage in FloQast

Issues Updating Reconciliations via the All Entities Reconciliation Template

Resolved Minor
April 23, 2026 - Started 5 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

FloQast experienced a 5-hour issue where changes made through the All Entities Reconciliation Template were appearing in Admin Settings but failing to sync to the Reconciliations tab. The team deployed a fix that restored proper syncing functionality, and users can re-apply the template if recent changes are not visible.

We are investigating an issue where changes made through the All Entities Reconciliation Template are appearing in Admin Settings but not syncing to the Reconciliations tab. Please note that the Checklist is unaffected. As a temporary workaround, navigating to the Individual Reconciliation Settings page for a specific entity and clicking Save will apply any updates to that entity.
Components affected
FloQast Checklist

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RESOLVED 5 days ago - at 04/23/2026 10:16PM

We have successfully deployed a fix and confirmed that changes made through the All Entities Reconciliation Template are now syncing correctly to the Reconciliations tab. A formal Root Cause Analysis (RCA) will be shared here once it is available. If there are any recent changes made via the All Entities Reconciliation Template that you do not see applied, re-applying the template should resolve the issue.

IDENTIFIED 5 days ago - at 04/23/2026 07:41PM

We have identified the cause of the issue and are working on a fix.

INVESTIGATING 5 days ago - at 04/23/2026 05:21PM

We are investigating an issue where changes made through the All Entities Reconciliation Template are appearing in Admin Settings but not syncing to the Reconciliations tab. Please note that the Checklist is unaffected. As a temporary workaround, navigating to the Individual Reconciliation Settings page for a specific entity and clicking Save will apply any updates to that entity.

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