Outage in Flutterwave
Service Alert: Mobile Money Payments Failing
Resolved MajorIncident Report
Summary AI Generated
**Flutterwave experienced a major outage affecting mobile money and USSD payments across Senegal, Côte d'Ivoire, Burkina Faso, and Cameroon, impacting both Payouts and Collections APIs.** The disruption prevented merchants from completing payments through these channels for approximately 3.9 hours. Service was fully restored and returned to normal processing following resolution of the issue.
Dear Valued Merchant,
You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue.
We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.
Affected Services:
Affected Markets: Global
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/13/2026 02:28PM
Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.
We apologize for the disruption and appreciate your patience and understanding.
Affected Services:
Affected Markets: Global
IDENTIFIED
3 days ago - at 10/13/2026 10:36AM
Dear Valued Merchant,
You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue.
We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.
Affected Services:
Affected Markets: Global
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