Outage in Flutterwave
[GHS] Service Alert: Mobile Money Payments Affected
Resolved MajorIncident Report
Summary AI Generated
Flutterwave experienced a 28.5-hour disruption affecting GHS mobile money payments via Telecel in Ghana, caused by intermittent issues with a third-party service provider. The outage impacted Checkout JS, causing payment failures for merchants processing Telecel mobile money transactions. The issue was fully resolved on October 14, 2026, with payments returning to normal processing.
Dear Valued Merchant,
Some GHS mobile money payments made with Telecel may currently fail due to intermittent issues with one of our service providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.
We apologize for the disruption and appreciate your understanding.
Affected Services:
Affected Markets: Ghana
Components affected
Flutterwave Checkout JSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/14/2026 08:58PM
Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.
We apologize for the disruption and appreciate your patience and understanding.
Affected Services:
Affected Markets: Ghana
IDENTIFIED
3 days ago - at 10/13/2026 04:33PM
Dear Valued Merchant,
Some GHS mobile money payments made with Telecel may currently fail due to intermittent issues with one of our service providers. We are working with the provider to restore normal payment processing and will share further updates as they become available.
We apologize for the disruption and appreciate your understanding.
Affected Services:
Affected Markets: Ghana
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