Follett Outage History

Follett experienced a minor service incident affecting their Other Systems component that lasted 1.2 hours. The incident has been resolved, though specific details about the nature of the issues or user impact were not documented in the available updates.

Follett performed scheduled system maintenance on their Destiny support ticketing system starting at 2p CDT on Friday, April 10th, which impacted email deliverability for support tickets. The maintenance affected the Destiny service and caused delays in email responses to support inquiries submitted during the maintenance window. The issue was resolved after 53 minutes, with users advised to use phone support or online chat as alternatives during the maintenance period.

Follett's Destiny service experienced issues that lasted 18.6 hours. The incident was classified as minor in severity. The service has since been resolved and returned to normal operation.