Outage in Follow Up Boss
AI call summaries unavailable for new calls
Resolved MinorIncident Report
We are investigating an issue with AI call summaries for recent calls not appearing in Follow Up Boss.
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 01/20/2026 05:02PM
This incident has been resolved.
MONITORING
25 days ago - at 01/20/2026 02:50PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
25 days ago - at 01/20/2026 02:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
25 days ago - at 01/20/2026 01:50PM
We are investigating an issue with AI call summaries for recent calls not appearing in Follow Up Boss.
Latest Follow Up Boss outages
Widespread service disruption - 16 days ago
Widespread Service Disruption - 17 days ago
Widespread Service Disruption - 30 days ago
Widespread Service Disruption - about 1 month ago
Widespread Service Disruption - 2 months ago
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