Outage in Follow Up Boss

AI Call Transcriptions & Summaries delayed, Smart Messages intermittently failing to generate

Resolved Minor

June 24, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are observing an issue affecting the creation of AI Call Transcriptions & Summaries, as well as the generation of Smart Messages. Our engineering teams have been alerted and are actively investigating the cause. Further updates will be shared here as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/24/2025 10:43PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 06/24/2025 05:03PM

The issue has been identified and a fix is being implemented. Smart Messages are beginning to recover, and we are working through the backlog of delayed call transcriptions and summaries.

INVESTIGATING 10 months ago - at 06/24/2025 04:32PM

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