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This incident has been resolved.
The issue has been identified and a fix is being implemented. Smart Messages are beginning to recover, and we are working through the backlog of delayed call transcriptions and summaries.
We are observing an issue affecting the creation of AI Call Transcriptions & Summaries, as well as the generation of Smart Messages. Our engineering teams have been alerted and are actively investigating the cause. Further updates will be shared here as they become available.
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