Outage in Follow Up Boss
Delays in call transcription and summarization for subset of users
Resolved MinorIncident Report
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 08:09PM
This incident has been resolved.
MONITORING
10 months ago - at 06/12/2025 07:12PM
Call transcription and summarization times are returning to normal as FUB continues to work through a small backlog of delayed transcriptions. We will continue to monitor performance as recovery continues.
INVESTIGATING
10 months ago - at 06/12/2025 06:24PM
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
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