Outage in Follow Up Boss
Delays in call transcription and summarization for subset of users
Resolved MinorIncident Report
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/12/2025 09:12PM
This incident has been resolved.
MONITORING
11 months ago - at 05/12/2025 08:34PM
We're seeing delay times returning to normal. We will continue to monitor to ensure stability.
IDENTIFIED
11 months ago - at 05/12/2025 08:12PM
We have identified an issue with a third-party vendor that is resulting in higher than average delays in generating call transcriptions. We have engaged the vendor and will continue to share updates as we learn more.
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