Outage in Forethought AI

Solve Voice Call Transfers

Resolved Minor
October 21, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently monitoring an issue affecting Solve Voice call transfers due to a Twilio service disruption. As a result, some users may experience errors or failures when transferring calls. Our engineering team is actively working on mitigations within our systems while monitoring Twilio’s status and recovery efforts. We will provide updates as we make progress.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/22/2025 12:41AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/21/2025 10:28PM

Twilio is reporting recovery, and we are seeing improvements in Solve Voice call transfers. Some users may still experience intermittent issues as systems fully stabilize.

Our team continues to monitor performance and will provide another update once the service is fully restored.

MONITORING about 2 months ago - at 10/21/2025 07:01PM

We are currently monitoring an issue affecting Solve Voice call transfers due to a Twilio service disruption. As a result, some users may experience errors or failures when transferring calls.

Our engineering team is actively working on mitigations within our systems while monitoring Twilio’s status and recovery efforts. We will provide updates as we make progress.

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