INC#60424 - Degradation to the SEPA Instant service

Following further investigation EBA identified the root cause of the problem as being an internal network issue. They have taken remedial action and as of 16:15 all admissions are now processing as expected.

We are now monitoring the platform to ensure no further impact is observed.

Alongside this we will work with EBA to obtain a comprehensive summary of the incident.

We are continuing to investigate the degradation to the SEPA Instant service.

Approx 25% of all admissions are reversing with TM01, and Submissions are unaffected.

We are in contact with our external network provider and will provide a further update once one becomes available.

We are currently investigating this issue with our Third Party Providers.

Admissions are reversing with TM01, and Submissions are not affected.

An update will be provided as soon as more information becomes available.

Form3 are investigating a performance degradation to the SEPA Instant service.

Investigations are ongoing and an update will be provided as soon as more information becomes available.