Outage in Form3

INC310026 - Degradation Across Multiple Form3 Services

Resolved Minor

September 16, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Form3 are investigating a performance degradation across multiple services. Customers may experience latency when processing inbound and outbound payments. Investigations are ongoing and an update will be provided as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/16/2024 05:41AM

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

Further details will be provided in the postmortem in due course.

MONITORING over 1 year ago - at 09/16/2024 05:31AM

A fix has been implemented and we are now in a period of monitoring.

Impacted customers should now see that normal processing has resumed across the impacted services.

We will provide an update on resolution in due course.

IDENTIFIED over 1 year ago - at 09/16/2024 05:06AM

We have identified the cause of the performance degradation and are actively working to resolve this as high priority.

A further update will be provided by 06:30 BST.

INVESTIGATING over 1 year ago - at 09/16/2024 04:53AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/16/2024 04:51AM

Form3 are investigating a performance degradation across multiple services.

Customers may experience latency when processing inbound and outbound payments.

Investigations are ongoing and an update will be provided as soon as more information becomes available.

Latest Form3 outages

INC421684 - Major Outage to the Form3 - Metrics service - about 2 months ago

INC400010 - Degradation to Form3 - SEPA Instant - 5 months ago

INC395498 - Degradation to SEPA Instant Service - 6 months ago

INC394174 - Outage to Form3 - Metrics - 6 months ago

INC386898 - Degradation to Form3 - UK Instant - 7 months ago

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