Salesforce Connector Authorization Errors

We have reauthorized the Salesforce connections that were disconnected during this incident. The exception is connections that customers had already reconnected themselves.

What this means for you:
- No action is needed to restore your Salesforce authorization. Connectors and dynamic picklists that depend on it should be working again.
- Form responses submitted while your connector was failing were saved in FormAssembly and were not lost. If you haven't already, reprocess them from the connector log.
- If you reauthorized on your own after October 3 and your connectors are working, no further action is needed.


Current status
- We are monitoring all affected accounts to confirm the reauthorizations worked. If we detect an authorization that is still failing, we will contact you directly.
- We are still establishing the root cause. We will share more once our analysis is complete.


If you still see "Error connecting to Salesforce" or "Authorization is no longer valid," please contact FormAssembly Support. If you reauthorize manually, do it once per Salesforce user from Preferences > External Authorizations, not form by form. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit.

Beginning at about 21:30 UTC on October 9 (5:30 PM ET), some forms with a Salesforce connection began failing with “Error connecting to Salesforce” or “Authorization is no longer valid.” Affected forms may not send data to Salesforce or pull data from it. Forms that use Salesforce Prefill connector may not be prefilled, and dynamic picklists may not display their values.

To restore your connection: click your username in the top right and select External Authorizations. Select Reauthorize on the affected Salesforce authorization. Reauthorize once per Salesforce user, from this page, rather than from each individual connector. Salesforce allows five active authorizations per user per app, and reconnecting form by form can exhaust that limit and break working connections.

Form responses submitted while the connector was failing were saved in FormAssembly. Once the authorization is restored, you can reprocess them from the connector log: https://help.formassembly.com/help/resend-response-through-a-connector#resending-responses-from-the-connector-log

If a Salesforce step in a workflow failed, you can replay it from the workflow response: https://help.formassembly.com/help/replay#replaying-a-connector-step

We apologize for the disruption this is causing.