Salesforce Connector Authorization Errors

Beginning at about 02:30 UTC on October 23 (10:30 PM ET on October 22), some forms with a Salesforce connection began failing with “Error connecting to Salesforce.” This was related to an issue on the Salesforce side, which Salesforce has since resolved: https://status.salesforce.com/incidents/20004512 Authorizations that were affected will not recover on their own and need to be reauthorized. Until then, affected forms may not send data to Salesforce or pull data from it, forms that use the Salesforce Prefill connector may not be prefilled, and dynamic picklists may fail to populate. Your Salesforce authorization may still show as Valid in your account even though it is affected. To restore your connection: • Open an affected form’s Salesforce connector and note which authorization it uses. • Hover over your username in the top right and select External Authorizations. • Select Reauthorize on that authorization. Reauthorize once per Salesforce user, from this page, rather than from each individual connector. Form responses submitted while the connector was failing were saved in FormAssembly. Once the authorization is restored, you can reprocess them from the connector log: https://help.formassembly.com/help/resend-response-through-a-connector#resending-responses-from-the-connector-log If a Salesforce step in a workflow failed, you can replay it from the workflow response: https://help.formassembly.com/help/replay#replaying-a-connector-step We apologize for the disruption this is causing.