Outage in Formstack

Platform admins are encountering a "Failed to load product permissions" error

Resolved Major
February 07, 2025 - Started 16 days ago - Lasted 7 minutes
Official incident page

Need to monitor Formstack outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Formstack, and never miss an outage again.
Start Free Trial

Outage Details

Platform administrators with access to the Users page via the Admin Panel are experiencing a "Failed to load product permissions" error when attempting to modify users' app permissions. We are aware of this issue and are actively investigating to identify a resolution
Components affected
Formstack Main Application
Latest Updates ( sorted recent to last )
INVESTIGATING 16 days ago - at 02/07/2025 05:04PM

Platform administrators with access to the Users page via the Admin Panel are experiencing a "Failed to load product permissions" error when attempting to modify users' app permissions. We are aware of this issue and are actively investigating to identify a resolution

Latest Formstack outages

Documents - Charts generation service outage - 3 days ago
Forms Admin App is Down - 6 days ago
New API Service Released! Submission Search across all forms - 9 days ago
Form Security SSO not properly pre-filling form fields - 24 days ago
Issues Configuring Documents after Upload - 3 months ago

Stop chasing third-party outages across multiple status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook