Outage in Forsta
Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments
Resolved MinorIncident Report
Summary AI Generated
Forsta Plus experienced an issue with Action Management case data display across multiple client environments, causing errors in Studio widgets when users filtered by reporting period and delays in case data updates when the filter was disabled. The incident affected Foundations, Studio viewers, and Studio designers components for 31.5 hours while case creation remained functional. The issue was resolved through a phased fix implementation and monitoring process.
Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets.
Note that case creation is not affected at this time.
We are actively investigating.
Components affected
Forsta Studio viewers Forsta Studio viewers Forsta Studio designers Forsta Studio designers Forsta FoundationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/21/2026 07:47PM
This issue has been resolved.
MONITORING
17 days ago - at 05/21/2026 06:11PM
Case data should be up to date on all sites now. Will monitor for a few hours to confirm.
IDENTIFIED
17 days ago - at 05/21/2026 12:49PM
The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.
MONITORING
18 days ago - at 05/20/2026 06:00PM
A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.
INVESTIGATING
18 days ago - at 05/20/2026 12:18PM
Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets.
Note that case creation is not affected at this time.
We are actively investigating.
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