Service Disruption – Aus.hxplatform.com (Australia Cloud site)

This issue has been resolved.

The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.

Current Status: Monitoring
The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored.

Actions taken include:
Adjustments to recent platform changes to stabilize performance
Increased capacity on key database resources
Cleanup of system storage to optimize performance

What this means:
We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours.

Next Update:
We will provide further updates as we continue monitoring or if any additional actions are required.

Product Family: Forsta Plus
Affected Environment: Forsta Plus AUS
Affected Components:

Task System
Studio Viewers
Reportal Designers
Reportal Viewers

Description:
Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal.

Current Status:
Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions.

Next Update:
We will provide another update once further progress has been made or resolution steps are confirmed.
We appreciate your patience and understanding while we work to restore full-service performance.