Outage in Forsta
Forsta Plus: We have identified an issue with Action management case generation on US SaaS site
Resolved MinorIncident Report
Summary AI Generated
Forsta Plus experienced a 21.7-hour outage where Action management cases were not being generated on the US SaaS site, affecting Studio designers and viewers. The issue was resolved by rolling back the affected component, after which case generation resumed and began catching up on missed cases. Users were advised to set case creation triggers to a 3-day window to ensure no cases were missed during the recovery period.
Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/22/2026 02:23PM
This issue has been resolved.
MONITORING
16 days ago - at 05/21/2026 07:46PM
Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated.
It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.
MONITORING
17 days ago - at 05/21/2026 05:37PM
We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.
INVESTIGATING
17 days ago - at 05/21/2026 04:46PM
Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.
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