Forsta Plus experienced a 21.7-hour outage where Action management cases were not being generated on the US SaaS site, affecting Studio designers and viewers. The issue was resolved by rolling back the affected component, after which case generation resumed and began catching up on missed cases. Users were advised to set case creation triggers to a 3-day window to ensure no cases were missed during the recovery period.
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This issue has been resolved.
Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated.
It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.
We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.
Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.
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