Outage in FortiSASE

EMS Service degradation -Plano region

Resolved Major
August 28, 2025 - Started 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing an issue with backend infrastructure components which impacts the customer whose EMS is hosted in USA- Plano region. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #381641
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/29/2025 05:58PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 08/29/2025 09:20AM

We have observed many tenant instances have recovered, but the incident is not yet fully resolved. More updates to follow.

INVESTIGATING 2 months ago - at 08/29/2025 04:37AM

We are currently experiencing an issue with backend infrastructure components which impacts the customer whose EMS is hosted in USA- Plano region.

We Apologize for any inconvenience cause due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #381641

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