Outage in FortiSASE

Endpoint Management - Intermittent API Timeouts Observed

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

Incident Report

We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems globally. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387340.
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/24/2025 01:47PM

Endpoint Management services have remained stable. This incident is resolved.

MONITORING about 1 month ago - at 09/23/2025 06:44PM

We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems globally. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387340.

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