Outage in FortiSASE

Customer Portal - EMEA - Increased Errors Observed

Resolved Minor
September 24, 2025 - Started about 1 month ago - Lasted about 10 hours
Official incident page

Incident Report

We experienced a brief period of intermittent API timeouts affecting customer portal users in EMEA. This may have resulted in intermittent failures accessing the portal in EMEA. We have redirected traffic for this region to other portal regions while this is investigated. No additional impact is expected. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387499.
Components affected
FortiSASE Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/24/2025 10:07PM

After confirming the issue is no longer occurring in the EMEA portal region and has remained stable, it has been returned to service. This incident is resolved.

MONITORING about 1 month ago - at 09/24/2025 11:50AM

We experienced a brief period of intermittent API timeouts affecting customer portal users in EMEA. This may have resulted in intermittent failures accessing the portal in EMEA. We have redirected traffic for this region to other portal regions while this is investigated. No additional impact is expected.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387499.

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