Outage in FortiSASE

Customer Portal - Intermittent Authentication Issues

Resolved Major
September 25, 2025 - Started 12 days ago - Lasted 1 day
Official incident page

Need to monitor FortiSASE outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including FortiSASE, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing an issue with FortiCare authentication which is intermittently impacting IAM sub-user accounts attempting to login to the FortiSASE portal. This incident does not impact customer instances or data flow. For an temporary workaround, we'd advise logging into the FortiSASE portal using the root e-mail principal. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #387692.
Components affected
FortiSASE Portal
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/26/2025 09:37PM

The workaround has remained stable and the permanent fix will be applied as part of our proactive software maintenance next week. This incident has been resolved.

MONITORING 12 days ago - at 09/25/2025 05:20PM

A workaround has been applied, and we are observing improved results. The permanent fix is in development and being tracked via Bug ID 1207828. We will continue to monitor.

IDENTIFIED 12 days ago - at 09/25/2025 04:01PM

Previously applied workaround only partially resolved the issue. Root cause has been identified. Updates to be provided as they become available.

MONITORING 12 days ago - at 09/25/2025 03:28PM

We have applied a workaround restoring portal access in affected regions. We are currently monitoring results.

INVESTIGATING 12 days ago - at 09/25/2025 02:35PM

We are currently experiencing an issue with FortiCare authentication which is intermittently impacting IAM sub-user accounts attempting to login to the FortiSASE portal. This incident does not impact customer instances or data flow.

For an temporary workaround, we'd advise logging into the FortiSASE portal using the root e-mail principal.

If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #387692.

Latest FortiSASE outages

Endpoint Management - Intermittent API Timeouts Observed - 12 days ago
Customer Portal - EMEA - Increased Errors Observed - 14 days ago
Endpoint Management - Intermittent API Timeouts Observed - 14 days ago
EMS service degradation in Frankfurt region - about 1 month ago
EMS Service degradation -Plano region - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook