Outage in FortiSASE

Endpoint Management - Intermittent API Timeouts Observed

Resolved Minor
September 25, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems in Frankfurt. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387781.
Components affected
FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/26/2025 09:34PM

Services have remained stable in Frankfurt. This incident is considered resolved.

MONITORING about 1 month ago - at 09/25/2025 07:47PM

We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems in Frankfurt. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387781.

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